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What types of addiction does CleanSlate treat?

We treat addiction to opioids – like Percocet, Vicodin, OxyContin, and heroin. Opioids are often prescribed as painkillers and tranquilizers. We also treat alcohol dependency, and other addictions like cocaine, benzodiazepines and/or tobacco. Additionally, many of our patients have co-occurring disorders, meaning that they are struggling with more than one addiction at once. At CleanSlate, we treat each of these dependencies effectively, and create a treatment plan that is perfectly designed to your unique needs.

Is CleanSlate taking new patients?

Yes. Typically, we can see new patients within three days.

What makes CleanSlate different?

Three fundamental things:

  • CleanSlate is a doctor-led office practice, providing medical treatment for a variety of addictions
  • Our treatment model combines medications with behavioral counseling, making a HUGE difference in patient success
  • In 2012, CleanSlate was the first-ever recipient of the SAMHSA (Substance Abuse and Mental Health Services Administration) Science and Service Award for office-based opioid treatment.

Does CleanSlate take insurance?

In Massachusetts, We accept most forms of insurance: MA Medicaid (Masshealth), Medicare and most commercial HMO (Health Maintenance Organization) and PPO (Preferred Provider Organization) plans. We currently do not accept insurance with any out of state Medicaid (such as CT Husky), Fallon Community Health Plans, Neighborhood Health, Network Health, and Health Safety Net (HSN). In Pennsylvania, CleanSlate is currently accepting any patients with Geisinger. If you don’t have insurance or aren’t sure if you qualify, our insurance coordinator can help you get coverage today.Call 1 (413) 341-1787 to get started.

Can I rejoin the CleanSlate program after I’ve left?

If you have not received care at CleanSlate within the past 30 days would like to return, call our intake team today at 1 (413) 341-1787.

What medications do you use to treat opiod dependence

We treat opioid dependence with Suboxone or Vivitrol. Depending on your treatment program and which medication we prescribe you, you’ll either receive a prescription that you can fill at your local pharmacy (Suboxone) or come in for an injection on a monthly basis (Vivitrol). In addition to appointments at CleanSlate, our program requires that patients get counseling to work through the issues that led to addiction. We help our patients find the best counseling options for them in their local communities.

What is Suboxone?

Suboxone (brand name for buprenorphine) is a medication used to treat opioid addiction. Unlike methadone and other medications used to treat opioid dependency, Suboxone is a prescription-based medication that you can take at home. It works by reducing and eliminating cravings for opioids, while allowing the patient to function normally with a clear mind and understanding.

Suboxone cannot be taken during pregnancy. Side effects can include faintness/dizziness, jaundice (skin turns yellow), loss of appetite, sleepiness, sleeplessness, constipation and headache. If you experience more severe side effects, like a rash or difficulty breathing, call 911 immediately.

What is Vivitrol?

Vivitrol is a medication used to treat opioid and alcohol addiction. It’s administered by injection once a month at a CleanSlate office. It eliminates the possibility for patients to experience the “high” associated with the use of alcohol and opioids.

Side effects of Vivitrol include nausea, dizziness, vomiting, fatigue, decreased appetite, joint pain, muscle cramps, headaches, depression (including suicidal thoughts), hives, swelling around the face, liver damage and pneumonia. If you experience more severe side effects, like a rash or difficulty breathing, call 911 immediately.

Which is better, Suboxone or Vivitrol?

Depends on the person. At your intake appointment, you and your CleanSlate doctor will work together to create your treatment plan. Part of creating this plan involves selecting which medication is better for you in your circumstances – Suboxone, or Vivitrol. Other deciding factors include current or previous treatment with Suboxone or Vivitrol, if you’ve been through an inpatient detox program, the extent of your addiction history, etc.

Why does CleanSlate require me to be in therapy?

Research has shown that effective treatment of opioid addiction that combines medication (Suboxone or Vivitrol) and behavioral therapy (counseling, intensive outpatient therapy, etc.) increases the likelihood of long-term sobriety. By itself, medication can reduce cravings and withdrawal, but to successfully recover from an addiction, you need to change your habits and thought processes. Behavioral therapy helps you rebuild your relationships, fix your financial situation, get a job, be a responsible family member, decrease your stress, anxiety or depression and helps you make other meaningful changes to allow you to return to a healthy, fulfilled life.

Can I come in for an appointment even if I don’t have insurance or if I have one that you don’t take?

Yes, but you will be responsible for our self-pay rate, which is due prior to your appointment. If you have any concerns about paying for treatment, please call our billing department prior to your appointment at 1 (413) 587-2173 option 7.

How do I make a payment?

Contact the billing department at 1 (413) 587-2173 option 7 to set up a payment plan. We are open Monday – Thursday from 8:00am – 5:00pm, and Fridays from 8:00am – 2:00pm. You can leave a message after hours, and we’ll get back to you the next business day. Accepted forms of payment are cash, check, and all major credit cards (MasterCard, Visa, American Express, Discover).

What should I expect when I call CleanSlate the first time?

One of our intake specialists will talk to you for about 15 minutes and set up your first appointment. We’ll ask you some questions about your medical history and create your treatment plan.

Who should I call if I need to reschedule an appointment

Call your local CleanSlate Center to reschedule your appointment. We’ll help you find a time that is flexible with your schedule.

I think there’s a mistake on my billing statement. What should I do?

If you think you’ve been charged incorrectly, or you’ve been billed for the incorrect insurance coverage, call our billing office as soon as possible at 1 (413) 587-2173 option 7. If you ignore a statement, it may result in a default status and an interruption of care. If you have any questions about your statement, contact us today.

I’m having a problem getting my prescription filled. What should I do?

Call your local CleanSlate Center. We’ll help you with prior authorization requests and ensuring that your pharmacy has the most up-to-date prescription.

What if I don’t have insurance?

If you currently don’t have insurance, we can help you get it. Call our toll-free number and request to speak with one of our insurance coordinators. They will be able to work with you and help you sign up for an insurance plan.

What if I can’t afford my co-pay?

If you’re worried about affording your co-pay, please talk to us. If you can’t afford the full co-pay amount, we can work with you to set up a payment plan that you are comfortable with. We won’t let the cost of your co-pay get in the way of your treatment.